Bilingual Territory Sales Representative
Company: Empire Auto Parts
Location: Houston
Posted on: May 2, 2024
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Job Description:
Empire Auto Parts is a leading provider of aftermarket collision
auto parts to independent body shops, multi-shop operators, and
dealer-operated body shops throughout the Northeast and
Mid-Atlantic regions. Founded in 1985 and headquartered in Totowa,
NJ, the company has over 38 locations and employs over 800 team
members.
We offer our employees the opportunity to grow and thrive
professionally, to contribute to the success of a dynamic
fast-paced organization. Come grow with us and let us show you why
Empire Auto Parts is a leader in quality and service in the
aftermarket auto parts industry.
Job Summary: Bilingual - Territory Sales Representative
Reporting to the General Manager, the Territory Sales
Representative is a key link between the company and its customer
base of collision repair shops in the region. The objective of our
Representative is to drive profitable revenue growth in their
assigned territory by ensuring Empire's current customers receive
the right products and service when they need them, and identifying
and pitching prospective customers who can benefit from Empire's
unique value proposition.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Develop and execute a contact strategy for assigned customers and
identified prospects, incorporating phone, email, and face to face
visits.
Actively monitor order activity from all assigned customers'.
Contact assigned customers with declining volume to determine what
is causing the drop. Take specific action to reverse such
trends.
Identify new sales opportunities, primarily via Internet research,
customer referrals, and observation while making customer
visits.
Communicate competitive and other market information to relevant
internal team members as it is learned.
Fully document all contacts in Empire ERP system.
Work directly with Empire customer care team to troubleshoot
customer service issues as they arise.
Continue to stay current on Empire corporate information
(locations, products, delivery schedules, etc.) to provide the most
value to Empire's customers.
Complete all assigned training modules in a timely manner.
Support all Empire sales and marketing initiatives, as
applicable.
Meet or exceed all sales objectives within assigned region/customer
list.
Achieve an NPS of at least 60 for all assigned customers.
Maintain a return rate across all assigned customers of less than
12%
Work with A/R on any delinquencies within assigned customer base to
ensure consistent messaging.
Collaborate with sales representatives from different regions to
share best practices and support a cohesive sale approach.
Maintains detailed reports of sales activities including calls,
orders, sales, lost business, and any customer or vendor
relationship problems.
Provides periodic territory sales forecasts.
Performs other duties as assigned.
Required Skills/Abilities:
High school diploma or equivalent.
Valid driver's license & clean driving record.
Strong Work Ethic.
Commitment.
Proactive Mindset.
Knowledge of and interest in automobiles, including parts and
functionality, is desired.
Sales Experience with smaller/ Startup companies preferred.
Multilingual skills desired.
Personal/Professional Attributes:
Excellent interpersonal and customer service skills.
Excellent sales and negotiation skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced environment.
Goal oriented
Self-motivated
Competitiveness
Confidence
Networking Ability
Physical Requirements:
Physical Endurance: This role may involve extensive travel,
sometimes covering large territories, visiting collision repair
shops, auto body workshops, and other potential clients.
Representatives may need to spend long hours on the road, driving
between locations, which can require physical endurance.
Handling and Moving Parts: Territory Sales Representatives in the
aftermarket collision auto parts industry may need to handle and
demonstrate various auto parts, such as bumpers, fenders, hoods, or
other components. They may need to lift, carry, and maneuver these
parts during presentations, trade shows, or when assisting clients
with product inquiries.
Work Environment: Representatives in this industry may encounter
varying work environments, such as collision repair shops or
workshops. These environments can be noisy, dusty, or involve
exposure to chemicals, so individuals should be comfortable working
in such conditions.
Driving and Navigation: Navigating through different territories,
finding addresses, and driving safely are critical aspects of the
role. Good driving skills, a valid driver's license, and
familiarity with navigation tools are essential.
Travel Requirements:Up to 10%
Empire Auto Parts, LLC is an equal opportunity employer and affords
equal opportunity to all applicants and employees for all positions
without regard to race, color, religion, gender, national origin,
age, disability, veteran status, or any other status protected
under local, state, or federal laws.
* Empire Auto Parts participates in E-verify.
Link:--https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PGCompensation
details: 55000 Yearly SalaryPIa5ebc2a20bf1-25660-34194177
Keywords: Empire Auto Parts, League City , Bilingual Territory Sales Representative, Other , Houston, Texas
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