Patient Services Specialist II - Towncenter, Stark Diabetes Center
Company: UTMB Health
Location: League City
Posted on: May 22, 2023
Job Description:
Minimum Qualifications
Bachelor's degree and one year experience or High School or
equivalent and three years clerical or customer service
experience.
Job Summary
The Patient Services Specialist II has advanced Patient Services
Specialist skills and is proficient in independently maintaining a
positive patient experience by consistently exceeding expectations
in customer service and patient care, by coordinating clerical and
medical activities of a healthcare team, patient registration
activities and facilitating access to UTMB services for new and
returning patients.
Essential Job Functions
- Ability to function as a team leader.
- Provides peer guidance and leadership.
- Able to effectively triage problems.
- Understand clinic flow to maximize clinic usage to meet patient
needs.
Customer Service
- Provides high level customer service in all interactions with
internal and external customers.
- Provides direct, professional, and knowledgeable interactions
with patients, physicians, referral sources, and the treatment
team.
- Answers calls accurately and with exceptional customer
service.
- Ensures caller's needs are met and accurate information is
obtained.
- Ensures calls are documented and triaged appropriately ensuring
patient satisfaction and patient safety. Completes telephone
encounter process if appropriate.
- Acts as patient advocate and liaisons with various departments
to meet mutual goals.
- Maintains patient confidentiality regarding access to patient
and other clinical information via email, computer, fax, and
mail.
- Addresses concerns of patients, provides service recovery, and
escalates issues as needed.
Scheduling:
- Applies the policies of the clinical entity to schedule
appointments.
- Coordinates financial counseling for day surgery.
- Completes reminder calls to patients for scheduled
appointments.
- Educates patient/responsible parties regarding billing process
and any additional financial responsibilities including third party
benefits information.
- Provides out of pocket cost estimates to patients.
- Counsels' patients about unpaid bills.
- Obtains future appointments at time of service for clinic
follow-up, referrals, and ancillary services.
Arrival:
- Arrives patients and prepares paperwork/chart for visit.
- Appropriately receipts all monies collected, tokens
distributed, and deferments authorized.
Registration:
- Verifies, ensures eligibility, and pre-registers patients by
obtaining patient demographics and third-party coverage(s) at every
encounter.
- Obtains and documents information required for third party
reimbursement.
- Ensures compliance with Medicare and third-party coverage.
- Communicates with patient, referral source, UTMB physician and
clinical staff regarding any obstacle to access or
authorization.
Disposition:
- Fully dispositions each patient within the designated
timeline.
Marginal or Periodic Job Functions:
- Performs related duties as required.
- Reads all OSA Announcements and relevant communications
relating to job duties.
- Successfully completes competency-based training and testing on
an annual basis.
- Prioritizes and completes all work in an accurate, effective,
and efficient manner.
- Adheres to internal controls established for department.
- Locks office and secures files containing money or confidential
information when away from workstation. Properly disposes of
printed patient information, logs off computer when leaving
workstation and keeps passwords confidential.
- Participates in team meetings/activities and supports the
philosophy and goals of the team/department.
Salary Range:
- Actual salary commensurate with experience.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without
regard to race, color, religion, age, national origin, sex, gender,
sexual orientation, gender identity/expression, genetic
information, disability, veteran status, or any other basis
protected by institutional policy or by federal, state or local
laws unless such distinction is required by law. As a VEVRAA
Federal Contractor, UTMB Health takes affirmative action to hire
and advance women, minorities, protected veterans and individuals
with disabilities.
Keywords: UTMB Health, League City , Patient Services Specialist II - Towncenter, Stark Diabetes Center, Other , League City, Texas
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