Customer Service RepresentativeClient Support Specialist
Company: Customer Service/call Center
Location: League City
Posted on: January 27, 2023
Job Description Job description:
The client support specialist jobs are often the first contact with
clients and are primarily responsible for providing effective
customer service to clients in response to inquiries, concerns and
requests about products and services that are received from a
number of communication channels. By using active listening skills,
client support specialists will ascertain the reason the client is
contacting the company and provide him/her with a resolution
resulting in a positive client experience, while building and
maintaining relationships. Much of service conducted for clients is
that which requires a license or extensive product/service
High school diploma or a G.E.D. required
At least 1-2 years of customer service experience
Strong communication skills
High attention to detail
Salary: $18.00 - $19.00 per hour
Schedule: Monday to Friday, 8-5 PM
Job Type: Full-time
Serves as an advocate and company representative to improve the
overall experience of the client (policyholder, agent, etc.).
Serves as a resource to other departments regarding the experience
Possesses a strong working knowledge and understanding of
applicable products, services, possibly systems, as well as
procedures of all servicing departments within a particular
business area and throughtout the company. Provides assistance to
website/mobile app registration, as needed.
Strengthens their personal knowledge of what back-office tasks are
needed, when, and for what duties, and begins to master
multitasking and prioritizing those tasks, such as documenting
files, preparing and sending letters/forms, and completing process
workflows to complete client services.
Possesses extensive knowledge of (as applicable) policy/coverage
interpretation, health benefits of each policy, as well as be able
to thoroughly explain or relay information. Stays current and is
able to apply state mandates and legislation requirements following
the varying plans and requirements of each state.
Obtains/maintains applicable license(s) and/or designations;
continues education as required to maintain the license.
Acts as seller of products: explains different offerings, writes
applications, submits policies to underwriting, and potentially
services that customer for the life of the policy. Contacts that
customer with new products and/or services offerings as an agent
Receives applications (may be from an incoming client or agent in
field) and completes the application process via the phone.
Provides quotes and bond coverage on new business applications or
assists agents with the development of quotes and illustrations, as
needed. Makes changes on existing policies, as needed.
Handles simple claims with low dollar exposures under the general
direction of a supervisor.
Communicates with involved parties; reviews/determines coverage;
investigates, as needed; sets/monitors/revises reserves; and
resolves claims, as needed.
Produces certificates of insurance, as needed.
Assists agents in navigating agent portals to develop quotes and
illustrations to put business on the books.
Manages large amounts on incoming service inquiries received
through a variety of communication channels. Handles or escalates
client complaints, directing unresolved issues to the appropriate
Keywords: Customer Service/call Center, League City , Customer Service RepresentativeClient Support Specialist, Other , League City, Texas
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