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RTL Customer Service Outfitter

Company: Cabela's
Location: League City
Posted on: June 6, 2021

Job Description:

**Position Summary:**

Performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

**Position Responsibilities:**

1) Secure all firearms brought into the store with trigger locks

2) Check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges

3) Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers

4) Greet all customers as they enter the store in a friendly and outgoing manner

5) Handle customer's merchandise returns; complete refund / exchange paperwork

6) Sort returns by category and return to proper area

7) Sell appropriate Hunting and Fishing Licenses

8) Handle and administer all incentive and reward programs

9) Remains product knowledgeable

10) Aware of advertised sales

11) Keeps work area clean, neat and well stocked with supplies

12) Follows all Company Policies and Procedures

13) Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by:

+ identifying and evaluating customers' needs

+ making product recommendations based off of this analys

+ promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up

**Education and/or Experience**

High School education or equivalent experience

**Mathematical Skills / Reasoning Ability**

Ability to calculate figures such as discounts and make change to customers

**Communication Skills**

Ability to communicate in a friendly and professional manner to our customers and other associates

**Physical requirements**

Able to lift up to 50 pounds

Able to stand for extended periods

**Other Knowledge, Skills and Abilities**

Ability to establish and maintain effective working relationships with Management, coworkers and customers.

Ability to operate computerized Point of Sale register system

**Other duties, assignments and responsibilities as needed.**

Cabela's

**About** **Bass Pro Shops**

Bass Pro Shops (http://www.basspro.com/) is North America's premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father's liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela's (http://www.cabelas.com/) to create a "best-of-the-best" experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group (http://www.whiterivermg.com/) , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge (http://www.bigcedar.com/) , America's Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as "one of America's Best Employers."

Keywords: Cabela's, League City , RTL Customer Service Outfitter, Other , League City, Texas

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