IT Specialist I
Company: Associated Credit Union Of Texas
Location: League City
Posted on: January 8, 2021
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Job Description:
The IT Specialist is responsible for providing prompt, quality
internal technical support to our staff by working on all IT help
desk tickets and phone calls requesting support. These requests can
vary but primarily include issues relating to various accounts,
software/hardware systems, and network connectivity. The position
will occasionally be called upon to assist on projects and tasks
being managed by other members of the IT Department. He/She must
have basic IT troubleshooting knowledge and be able to provide
quality customer service. He/She will also be expected to
constantly strive to expand their knowledge of our systems and take
advantage of training opportunities.1. Provides internal technical
support via web based help desk, phone calls, and branch visits in
company car.2. Expands current knowledge utilizing
guidance/mentoring from the IT Infrastructure Manager and other IT
team members, job relevant research, and on the job experiences.3.
Assists with tasks and projects assigned by the IT Assistant
Manager and/or coordinated by other members of the IT Department;
Projects/tasks may include system maintenance, network
administration, software implementation/distribution, hardware
physical installation, and writing documentation.4. Performs
reoccurring task related to system administration independently,
such as new user creation, setting changes, and software updates
with various systems.5. Performs Saturday on-call support duties on
a rotating schedule.6. Utilizes and maintains high quality
documentation in our internal Microsoft OneNote IT knowledgebase.7.
Works with various vendors on system upgrades and troubleshooting
related system problems.8. Assists with training of all employees
with certain software and procedures.Education/ Certifications/
LicensesA two-year college degree or completion of a specialized
course at study at a trade school.ExperienceTwo to five years of
similar or related experience, including time spent in preparatory
positions.Interpersonal SkillsA significant level of trust and
diplomacy is required to be an effective subject matter expert in
the position. In-depth dialogues, conversations and explanations
with customers, direct and indirect reports and outside vendors of
a sensitive and/or highly confidential nature is a normal part of
the day-to-day experience. Communications can involve motivating,
influencing, educating and/or advising others on matters of
significance.American with Disability SpecificationsPhysical
DemandsThe physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.While performing the duties of this job, the
employee is occasionally required to stand or sit , walk use
hands/fingers to handle, or feel (Operate, Activate, Use, Prepare,
Inspect, Place, Detect, Position). Climb stairs or ladders or
balance (Ascend/Descend, Work atop, Traverse), stoop, kneel, crouch
or crawl; (Position self to), move . Talk / hear; (Communicate,
Detect, Converse with , Discern, Convey, Express oneself, Exchange
information) . See (Detect Determine, Perceive, Identify,
Recognize, Judge, Observe, Inspect, Estimate, Assess). Taste/Smell
(Detect, Distinguish, Determine). Pushing or Pulling, Reaching,
Repetitive motion.Lifting Requirements
Keywords: Associated Credit Union Of Texas, League City , IT Specialist I, Other , League City, Texas
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