IT Specialist I

Company: Associated Credit Union Of Texas
Location: League City
Posted on: January 8, 2021

Job Description:

The IT Specialist is responsible for providing prompt, quality internal technical support to our staff by working on all IT help desk tickets and phone calls requesting support. These requests can vary but primarily include issues relating to various accounts, software/hardware systems, and network connectivity. The position will occasionally be called upon to assist on projects and tasks being managed by other members of the IT Department. He/She must have basic IT troubleshooting knowledge and be able to provide quality customer service. He/She will also be expected to constantly strive to expand their knowledge of our systems and take advantage of training opportunities.1. Provides internal technical support via web based help desk, phone calls, and branch visits in company car.2. Expands current knowledge utilizing guidance/mentoring from the IT Infrastructure Manager and other IT team members, job relevant research, and on the job experiences.3. Assists with tasks and projects assigned by the IT Assistant Manager and/or coordinated by other members of the IT Department; Projects/tasks may include system maintenance, network administration, software implementation/distribution, hardware physical installation, and writing documentation.4. Performs reoccurring task related to system administration independently, such as new user creation, setting changes, and software updates with various systems.5. Performs Saturday on-call support duties on a rotating schedule.6. Utilizes and maintains high quality documentation in our internal Microsoft OneNote IT knowledgebase.7. Works with various vendors on system upgrades and troubleshooting related system problems.8. Assists with training of all employees with certain software and procedures.Education/ Certifications/ LicensesA two-year college degree or completion of a specialized course at study at a trade school.ExperienceTwo to five years of similar or related experience, including time spent in preparatory positions.Interpersonal SkillsA significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.American with Disability SpecificationsPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally required to stand or sit , walk use hands/fingers to handle, or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position). Climb stairs or ladders or balance (Ascend/Descend, Work atop, Traverse), stoop, kneel, crouch or crawl; (Position self to), move . Talk / hear; (Communicate, Detect, Converse with , Discern, Convey, Express oneself, Exchange information) . See (Detect Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess). Taste/Smell (Detect, Distinguish, Determine). Pushing or Pulling, Reaching, Repetitive motion.Lifting Requirements

• Light work -Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force constantly to move objects. Light work involves sitting or standing for lengths of time.Work EnvironmentWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is not exposed to weather conditions.The noise level in the work environment is usually moderate.The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Keywords: Associated Credit Union Of Texas, League City , IT Specialist I, Other , League City, Texas