Technical support Representative

Company: Ebix, Inc.
Location: League City
Posted on: November 22, 2021

Job Description:

The technical support representative is responsible for fielding calls and e-mail requests from customers seeking assistance with our software. Our technical support reps use their software and computer knowledge combined with their knowledge of the insurance/financial services industry to provide timely and accurate solutions. We look for results-oriented people who have initiative, a good attitude, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people. Responsibilities will include: Remaining the sole point of contact for issues that cannot be resolved during the first communication (call or e-mail). This may involve escalating the issue to a senior technician or a product manager Working to exceed customer's expectations, creating a positive customer perception of the Ebix organization Providing proper documentation of all customer contact Requirements: Strong software analysis, problem isolation & resolution, and customer service skills Ability to solve problems quickly and methodically Excellent verbal and written communication skills Independent self-starter and have the ability to multi-task Ability to work in a fast-paced, high call volume environment Computer literate with knowledge of the Microsoft suite of products Fast learner Willingness to travel if necessary Preferred Experience: Technical support or customer service experience Life insurance or financial services knowledge Education Requirements: Bachelor's degree in technology, business, or a complementary discipline.

Keywords: Ebix, Inc., League City , Technical support Representative, IT / Software / Systems , League City, Texas