Guest Service Representative
Company: Nothing Bundt Cakes
Location: League City
Posted on: May 25, 2023
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Job Description:
The Nothing Bundt Cakes (NbC) Guest Service Representative
creates a warm, welcoming environment for our guests, offers
creative solutions for unique celebratory occasions and sells our
delicious cakes. The Guest Service Representative is the first
point of brand contact in our bakery and serves in an essential
role to engage and bring joy to our guests, create a memorable
experience and leave a positive, lasting impression. The Guest
Service Representative embodies NbC core values and demonstrates a
strong commitment to guest satisfaction as well as excellence and
efficiency in the workplace.Accountabilities/Duties:* Promptly
greets walk-in and phone guests with genuine warmth and helpful
enthusiasm to determine interests and needs, and follows NbC Sweet
Steps of Service to create a superior guest experience.* Maintains
strong product knowledge to educate guests on NbC cake distinction,
size and flavor profile options, pricing, special promotions, and
complimentary retail merchandise.* Suggests additional merchandise,
including balloons, candles, and cards, to complete a unique
celebration.* Processes guest orders efficiently and accurately
utilizing the point-of-sale system and invite guests to join NbC
Email Club to benefit from special promotions and remain
connected.* Upholds a clean and organized bakery presentation,
which may include routine sweeping/mopping of the floor, and
dusting/cleaning of countertops, windows, and other surfaces.*
Replenishes retail merchandise and cake display case to ensure a
strong visual presentation.* Assists the Crafter in preparing cake
decorations and packaging supplies as needed.* Complies with all
health and safety guidelines and NbC policies and procedures,
including strict adherence to dress code and personal hygiene.*
Maintains a consistent work attendance and punctuality record.Core
Values and Competencies:* Servant's Heart* Goes above and beyond to
support the team or guest, and is reliable, trustworthy and
responsive.* Keeps the good of the team or guest ahead of personal
interests or gain.* Displays humility and empathy in interactions
with others.* Spirit of a Champion* Demonstrates pride in
responsibilities, an intense drive and a passion to succeed.* Takes
initiative and 100% ownership of responsibilities, with zero
excuses for issues within direct control.* Operates with a strong
sense of urgency and adheres to NbC brand standards.* Genuine
Connections* Projects warmth, enthusiasm, and optimism that
attracts others.* Builds positive, productive relationships with
all team members.* Listens actively and communicates openly,
clearly and respectfully.Knowledge, Skills, and Abilities:*
Exhibits high energy and strong interpersonal skills; is friendly,
helpful, positive, patient, socially confident and communicative.*
Enjoys interacting with diverse people and excels at providing a
superior guest experience.* Can perform multiple tasks
simultaneously while maintaining meticulous attention to detail.*
Is diligent, organized and self-motivated.* Has the ability to
understand and carry out oral and written instructions and request
clarification when needed.* Is comfortable with new technology and
has the ability to operate a point-of-sale system.* Understands
basic arithmetic; can perform calculations when needed and provide
monetary change using U.S. currency.* Has the capacity to stand for
extended periods of time and work in a fast-paced
environment.Education, Certifications and Work Experience
Requirements:* Applicants must be 16 years of age or older.* While
no formal education or work experience is required, previous guest
service experience at a bakery, restaurant or retail store is a
plus.Work Availability:Must have the flexibility to work various
shifts, including early mornings, evenings, weekends and holidays,
based on changing business demands.Compensation: $9.00 - $10.00 per
hourJoin Our Growing FamilyFrom "Happy Birthday" to "Just Because,"
Nothing Bundt Cakes is committed to bringing joy to our guests and
our communities and helping make every celebration sweeter! Each
bakery offers a warm and welcoming work environment with team
members who embody this joy-filled brand and possess a Servant's
Heart, the Spirit of a Champion and the ability to make Genuine
Connections.With more than 410 bakery locations in 40+ U.S states
and in Canada, there's plenty of opportunity to join our
family!Click here to learn more about Nothing Bundt Cakes.Employees
at a franchised Nothing Bundt Cakes bakery location are employed by
the franchise owner/operator and are not employees of Nothing Bundt
Cakes Corporate (the franchisor). All inquiries about employment
should be directed to the franchise owner/operator and not to
Nothing Bundt Cakes Corporate. Each franchise owner/operator is
responsible for ensuring compliance with local, state and federal
law.
Keywords: Nothing Bundt Cakes, League City , Guest Service Representative, Hospitality & Tourism , League City, Texas
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