Analyst, Customer Service
Company: INEOS USA LLC
Location: League City
Posted on: April 2, 2021
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Job Description:
Company:INEOS Olefins & Polymers USAInterested in joining a
winning team? A team whose employees share in the ownership of the
business and are empowered to make a difference?Organizational
contextand job purposeBusiness Context:Headquartered in League
City, TX, INEOS Olefins and Polymers USA is one of the largest
producers of olefins and polyolefins in North America. Ineos
produces high-density polyethylene and polypropylene from one of
its manufacturing locations at Battleground Manufacturing
Complex.The O USA business includes the product lines Ethylene,
Propylene, Butadiene, Polypropylene and Polyethylene. Manufacturing
sites include Chocolate Bayou Works (Alvin, TX), Battleground
Manufacturing Complex (LaPorte, TX), and Carson (Carson, CA), with
a division office in League City, TX. Overall O USA has - 1,200
employees, 1,400 contractors, and annual revenue of over $3
billion.How the Role Fits in:The Customer Service Analyst works for
the Customer Service and Infrastructure Manager under Supply Chain
Operations. CSA will manage the chain of sales to our domestic and
export customers from order process through delivery of product to
the customer (to include post-delivery support) through in spec, in
full, on time product.The Main Purpose of the Role:This position
requires the ability to schedule and set priorities with supply
chain operations and related teams and organizations which balances
customer response and operations performance with the benefits to
Supply Chain and the Business. It requires the ability to
coordinate with a diverse team of financial and operations
professionals and staff (internal and external) to optimize against
Supply Chain and Business goals and improvements in an environment
of conflicting and changing priorities to meet the Supply Chain
performance contract.Responsibilities AND
AccountabilitiesResponsibilities:Manage incoming orders against
customer forecast and Business time fence.Facilitate and
participate in the order to cash process within Supply Chain and
with Finance.Assist in dispute resolution with customers and sales
managers.Customer relationship management.Direct customers in need
of technical support.Manage product and customer set up in
SAP.Manage goods issuing.Appropriate use of service level
agreements.Providing the customer with a positive order fulfillment
experience.Position as an advocate of the customer.Provide customer
feedback to the broader organization.Participate in process for
cost effective logistics to the customer.Maintain and grow customer
patronage and sales.Manage various systems applications such as
SAP, MS Office and Arkieva to insure accurate customer interface
and effective supply chain management.Participate in relevant
segments of inventory management, including, mitigating inventory
shortages, effective management of customer delivery dates, and
maintaining current customer requirements.Manage relevant portions
of order to cash process including, accurate and timely order entry
across multiple channels, promoting utilization of Elemica, and
ensuring on time delivery of products through active collaboration
with logistics operations.Accountabilities:Promote, ensure and
sustain commitment to manage logistics operations with no harm to
people, property and the environment by demonstrating SHEQ and
Operations Leadership.Ensure compliance of Management of Change
(MOC) and Tr@ction action items in relevant areas of
responsibility.Supports the quality management process and provides
and participates in the day-to-day activities of Supply Chain to
ensure operations meet or exceed the requirements of
customers.Actively share lessons in customer service performance
and best operating practices across the Supply Chain organization
to include other functional areas and site logistics and
packaging.Support the Supply Chain operations and Business teams by
identifying improvement opportunities in customer service.Serve on
function/business committees as needed representing area of
responsibility.Provide a leadership and company focus for customers
and external service providers.Supports the Customer Service and
Infrastructure Manager in the management of SGA costs.Skills &
Knowledge RequiredEducation/ExperienceBS/BA in Logistics/Supply
Chain Management or equivalent in logistics/business/related with
operating experience obtained through progressive advancement in
functional roles.SAP (sales and distribution) experience
required.Five years + of experience in customer service and related
industry experience.Skills and CompetenciesStrongly developed
interpersonal and communication skills.Possesses a track record of
accomplishment by driving performance and accountability.Strong
customer service knowledge and ability to learn and stay abreast of
industry changes.Strong demonstrated ability to manage, progress
and deliver multiple and competing priorities.Proven commitment and
delivery of SHEQ compliance.Ability to positively influence
others/promote philosophy.Defines personal success in terms of the
whole team.Makes timely and effective decisions, includes use of
good judgment and consideration of proper balance between
benefits/risks.Creates strong morale and spirit, feeling of
belonging in team, broadly shares both routine and important
tasks.Our culture is one of honesty and integrity with an emphasis
on safety, health and environmental performance. On our team,
people are acknowledged for embracing new practices that help
create real value for customers.
Keywords: INEOS USA LLC, League City , Analyst, Customer Service, Hospitality & Tourism , League City, Texas
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