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Hotel Guest Service Manager

Company: South Shore Harbour Resort
Location: League City
Posted on: November 25, 2022

Job Description:


The Front Desk Manager, under the direction of the General Manager; oversees all guest services operations, including front desk, reservations, PBX, and bell staff services to ensure quality and guest satisfaction. The Guest Service Manager is a multi-dimensional role that requires performing multiple job duties, often simultaneously. The Guest Service Manager coordinates front desk activities and ensures complete satisfaction of all guests. Additional responsibilities include: training, payroll administration, scheduling and staffing management, coordination and communicating with all departments, managing reservations and room assignments, assisting with the F&B operation and responding to guest requests, inquiries and escalations.

Essential Functions:

1) Ensure front desk is tidy and has all necessary materials (e.g. key cards, packets, etc.)

2) Train, supervise and support front desk

3) Recruit and train new employees

4) Create, organize, and maintain scheduling for all front office employees

5) Assign tasks and ensure all front of house positions are covered for duration of shift

6) Ensure timely and accurate customer service

7) Handle complaints and specific customer requests

8) Troubleshoot emergencies and hotel incidents

9) Monitor stock and order office supplies

10) Payroll for the Guest Service's Department

All other duties as assigned/required.

Job Type: Full-time

* 8 hour shift

* Hotel Front Desk Manager or Supervisor: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: South Shore Harbour Resort, League City , Hotel Guest Service Manager, Executive , League City, Texas

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