Commercial Kitchen Equipment Service Manager
Company: TriMark
Location: Houston
Posted on: April 4, 2026
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Job Description:
Why you’ll love it here! Benefits include Medical, Dental,
Vision, Tuition Reimbursement, Pet, and Legal Insurance 401k
Community Service Day Spotlight Awards National Sales Excellence
Awards CFSP Prep Certification Program POSITION SUMMARY: The
Service Manager reports to the Vice President, Technical Service
Located in Houston, TX Full-Time In Office The Service Manager acts
as a field manager, responsible for overseeing technicians and
coordinating service operations. This role involves planning,
organizing, and controlling all service activities to meet customer
requirements and support sales activities. The Service Manager is a
field-based position, actively supporting technicians when needed.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Health and Safety: Ensure
staff members are trained on health and safety rules and
procedures. Conduct random QC inspections during or after repairs,
onsite training, random vehicle inspections, and customer site
visits. Technician Management: Oversee training programs for
technicians. Keep technicians focused on customer requirements and
maintain continuous communication regarding department
productivity. Perform all technician performance evaluations.
Inventory Management: Ensure accuracy and currency of all
technician truck inventories. Collaborate with the parts manager to
ensure cycle counts are completed. Dispatch and Customer Service:
Collaborate with the Customer Service Manager to monitor the
dispatch board for quality and timely service calls. Coordinate to
support lease customers. Safety and Best Practices: Follow safe
work practices and accident prevention procedures. Create best
practices for handling service and ensure the department follows
safe practices. Budget and Revenue: Maintain accounting of
inventory and assist with budget/revenue goals. Sell additional
company services whenever possible. Training and Development:
Create training programs for all technicians and assure the
department follows safe practices. Provide tools necessary to
ensure the department's productivity and safety. Team Management:
Participate in hiring/training and motivate staff to form an
effective and efficient team. Identify developmental needs of
others and coach, mentor, or otherwise help others improve their
knowledge or skills. Communication and Coordination: Communicate
with planning for the service department and the parts department.
Perform other related duties as required and assigned.
COMPETENCIES: Outstanding written, verbal, organizational, and
problem-solving skills. Self-motivated, resourceful,
detail-oriented, and energetic. Ability to work independently as
well as thrive in a team-oriented environment. Exceptional work
ethic with a focus on achieving goals and targets in a timely
manner. Ability to travel. QUALIFICATIONS & EXPERIENCE: 6 – 8 years
of experience in a management role in the service/commercial
foodservice industry, or equivalent military or practical
experience. Experience in web-based dispatch systems and knowledge
of ERP systems. Proficient in Microsoft Office (Excel, Word,
Outlook). Team management and leadership experience. Ability to
successfully pass a background check post offer acceptance.
Keywords: TriMark, League City , Commercial Kitchen Equipment Service Manager, Engineering , Houston, Texas
