Property Attendant
Company: InTown Suites
Location: Houston
Posted on: May 4, 2024
Job Description:
*Must live on Property*
Make a note of the home email address and the password that you use
to complete your employment application. Should we contact you for
this position, you must be able to receive emails at this home
email address.
Position Summary:
The Property Attendant helps maintain a comfortable, safe and quiet
atmosphere for our guests. He or she also serves as the property's
emergency contact after office hours and assists guests as needed.
The Property Attendant is not a security guard. As such, and as
specified in the employee handbook, he or she is prohibited from
possessing a firearm, or dangerous or deadly weapon while on InTown
property. It is the function of the Property Attendant to be on
alert for any safety and/or security issues, or suspicious
activity. If such events are observed, the Property Attendant must
not interject him/herself into the situation, he or she should
contact the proper authorities or General Manager immediately.
The Property Attendant is required to live on property during the
term of employment and is required to follow all guidelines
outlined in the "Terms of Guest Agreement" provided to guests.
I. Position Responsibilities: Essential
- Patrols the property when the office is closed.
- Reports any safety or security issues to the General Manager,
or local authorities/emergency service providers if warranted.
- Respond to guest need, complaints and/or concerns in a
professional and courteous manner, both in person and on the phone
after office hours.
- Establish good communication and professional relationships
with property guests.
- Ensure that all storage and employee areas are secured
nightly.
- Obtain guest list nightly to ensure that only authorized guests
are allowed access to rooms and the property.
- Note any issues on Daily Action Plan for General Manager
investigation.
- Obtain a Vacant Room Report to ensure all vacant rooms are
secured nightly.
- Call GM or Market Manager immediately regarding any safety,
security issues or with urgent questions/concerns.
- Follow company procedures by verifying ID and provide access to
rooms for guests who become locked out.
- Assist guests with minor maintenance issues.
- Document all rounds and any incidents on the Property Attendant
Checklist.
- Perform other tasks as assigned by supervisor.
- Take responsibility for insuring that property is always clean
and free of any trash and debris
- Follow on call schedule
- Complete three thorough inspections of the property Monday
through Saturday performed approximately 7:00 PM, 9:00 PM, and
after midnight
- Complete six thorough inspections of the property on Sunday
performed, five evenly spaced rounds performed between the hours of
7:00 AM and 11:00 PM and one round after midnight. II. Essential
Skills/Credentials/Experience/Education
- Ability to read, understand, interpret information found in a
variety of internal hotel information.
- Ability to read, speak, write in an efficient manner in order
to interact with guests and staff.
- Be on-call between five and six days per week as jointly
determined by the Market Manger and General Manager.
- 7:00 pm to 7:00 am Monday through Saturday
- 7:00 am Sunday to 7:00 am Monday
- Stand and walk for extended periods about the hotel at a quick
pace.
- Visually inspect vacant rooms.
- Stand and walk for extended periods, in crowded areas and in
confined spaces.
- Ability to self-supervise and work with limited supervision.
III. Preferred Skills/Credentials/Experience/Education
- Any combination of education and experience equivalent to
graduation from high school and any other combination of education,
training or experience that provides the required knowledge, skills
and abilities.
- High school diploma preferred but not required. IV. Mental and
Physical Demands
Physical Demands:
- Indoor work with hard and carpeted surfaces.
- Work on uneven surfaces in hot, cold and wet conditions, climb
and stand on ladders at heights of up to approximately 30
feet.
- Frequent walking, standing, climbing, balancing, stooping,
kneeling, bending, crouching and/or crawling throughout the
shift.
- Lifting and carrying over 50 lbs. and occasionally up to 100
lbs.
- Ability to reach with arms outstretched or overhead.
The Company has reviewed this job description to ensure that
essential functions and basic duties have been included. It is
intended to provide guidelines for job expectations and the
employee's ability to perform the position described. It is not
intended to be construed as an exhaustive list of all functions,
responsibilities, skills and abilities. Additional functions and
requirements may be assigned by managers/supervisors as deemed
appropriate. This document does not represent an expressed or
implied contract of employment nor does it alter your at-will
employment, and the Company reserves the right to change this job
description and/or assign tasks for the employee to perform, as the
Company may deem appropriate.
Keywords: InTown Suites, League City , Property Attendant, Other , Houston, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...